Description
IMPORTANT: ALL PRODUCT RETURNS MUST INCLUDE A RETURN MATERIALS AUTHORIZATION NUMBER (RMA).
Before purchasing this service, please contact DIYAutoTune Tech Support to obtain an RMA number.
This fixed-price testing charge covers the testing and inspection of ECU products manufactured by DIYAutoTune.com or AMP EFI. Please note: We do not repair or issue RMAs for DIY kit-based products.
Included Services:
- Domestic ground return shipping back to the customer is included with this fee.
- UPS or expedited shipping options are available at an additional cost.
- International customers will incur additional costs for return shipping. We are not responsible for customs or brokerage fees, but we will do our best to minimize these for you.
If a non-warranty repair is necessary, we will provide a quote for the required work. The quote must be authorized before any repairs commence. Non-warranty repairs are billed at $75 per hour plus materials.
If the ECU product is covered under warranty and a repair is required, the Diagnostic Testing Fee will be refunded. Please note that physical damage, acts of God, and abuse are not covered under warranty.
Proof of purchase by the original owner from an authorized dealer is REQUIRED for warranty consideration.
All repairs are warrantied for either 90 days or through the end of the product’s original warranty term, whichever is LONGER.
Unclaimed ECUs will be discarded after 60 days.
Steps to Take:
- Request Return Materials Authorization from DIYAutoTune.com.
- Fill out the Diagnostic Testing Request Form.
- Purchase the Diagnostic Testing Fee by adding this item to your cart and checking out.
- SAVE YOUR TUNE FILE! We may reset your ECU’s firmware and tune file as part of our testing process.
- Ship your ECU along with the completed Diagnostic Testing Request Form. The customer is responsible for shipping charges to DIYAutoTune/AMP|EFI. Ensure adequate packaging, tracking, and insurance to prevent damages during shipment. DIYAutoTune will not be responsible for lost or damaged shipments.