Description
The RMA Service Fee covers the evaluation, diagnostic testing, and inspection of products purchased from DIYAutoTune. This service applies to products both within and outside of warranty.
Included Services:
Product Evaluation
- Comprehensive inspection of product contents
- Diagnostic testing to identify issues
- Repair evaluation (if necessary)
Shipping
- Domestic Return Shipping: Ground shipping back to the customer is included in this fee. Expedited shipping options are available for an additional cost.
- International Shipping: Customers outside the U.S. will incur additional shipping costs. While we are not responsible for customs or brokerage fees, we will make efforts to minimize these costs.
Warranty Processing
- If the product is under warranty and requires repair, the RMA Service Fee will be refunded.
Non-Warranty Repairs:
- If repairs are required for a product no longer under warranty, you will receive a detailed quote for the necessary work. Repairs will only begin after you approve the quote.
- Non-warranty repairs are billed at $75 per hour plus the cost of materials.
Warranty Terms:
- Physical damage, abuse, or acts of God are not covered under warranty.
- Proof of purchase by the Original Owner from an authorized dealer is required for warranty consideration.
- Repairs are warrantied for 90 days or through the end of the product’s original warranty term, whichever is longer.
Important Notes:
- Save Your Data: Save any configurations, firmware, or tune files before sending your product. Diagnostic testing may include resetting firmware or settings.
- Unclaimed Products: Products left unclaimed for more than 60 days after evaluation will be discarded.
Steps to Submit Your RMA:
1. Purchase the RMA Service Fee:
- Complete the required form
- Add this item to your cart
- Submit your order
2. After Your Order is Processed:
- You will receive an email with your unique RMA number
- Be sure to include this RMA number with your shipment
3. Prepare Your Shipment:
- Package the product securely to prevent damage during shipping
- Clearly include the unique RMA number in the package
4. Send Us Your Product:
- The customer is responsible for shipping costs to DIYAutoTune
- Use a shipping method with tracking and insurance to prevent loss or damage
- Ship your product to the address provided in your RMA confirmation email
By following these steps, we ensure a streamlined and efficient RMA process to evaluate, diagnose, and repair your product. If you have any additional questions, please contact our Tech Support team.